Last updated: [Insert Date]

Hey urban tribe! These Terms outline the rules for using FACTORIE’s website and purchasing our streetwear essentials. By accessing our site or making a purchase, you’re agreeing to these terms – so please read them carefully.

1. WHO WE ARE

FACTORIE (operated by chicfactorfashion.com) is your go-to destination for fresh streetwear that keeps your style game strong. Our headquarters are located at:

48 Farm Meadow Drive
Tucson, US 85712

2. OUR CUSTOMERS

Our streetwear is designed for the fashion-forward urban crowd who value:

  • Essential basics with an edge (like our Basic Tops and Graphic Tees)
  • Statement outerwear (Hoodies, Jackets, and Fleece)
  • Complete head-to-toe looks (Bottoms, Jeans, and Hats & Beanies)

We ship worldwide (except some Asian regions and remote locations) to help you build your perfect streetwear rotation.

3. USING OUR WEBSITE

User Responsibilities

  • You must be at least 18 years old or have parental consent to make purchases
  • Provide accurate information when creating accounts or placing orders
  • Don’t misuse our site (no hacking, spamming, or fraudulent activities)
  • Respect our intellectual property (all designs and content are owned by FACTORIE)

Intellectual Property

All product designs, logos, website content, and photography are property of FACTORIE. You may not reproduce, distribute, or create derivative works without our written permission.

4. ORDERING & PAYMENT

Product Information

We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur due to monitor settings or manufacturing processes.

Placing Orders

  • Your order is an offer to purchase – we confirm acceptance when we ship
  • We may cancel orders for errors, stock issues, or suspected fraud
  • You’ll receive an order confirmation email with details

Payment Options

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We never store your full payment details.

5. SHIPPING YOUR STREETWEAR

Processing Time

We’ll prepare your order in 1-2 business days (excluding weekends/holidays).

Shipping Options

Option Cost Carrier Delivery Time
Standard $12.95 DHL/FedEx 10-15 business days after shipping
Free Shipping Free (orders over $50) EMS 15-25 business days after shipping

NOTE: Delivery times may vary based on location and customs processing. We don’t ship to some Asian regions or remote locations.

6. RETURNS & EXCHANGES

Our Policy

  • Returns/exchanges accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, with original tags and packaging
  • Hats & Beanies can only be returned if defective (for hygiene reasons)

How to Return

  1. Email [email protected] with our return template
  2. Wait for our RMA number and instructions
  3. Ship items to our Tucson warehouse
  4. We’ll process refunds/exchanges within 3-5 business days of receipt

Refunds

  • Issued to original payment method
  • Processing: 3-5 business days after we receive returns
  • Bank processing may take additional 5-10 days
  • Original shipping fees are non-refundable

International Returns

  • Customer pays return shipping
  • Use trackable shipping services
  • Customs fees are non-refundable

7. LIMITATIONS OF LIABILITY

FACTORIE isn’t liable for:

  • Delays beyond our control (customs, weather, carrier issues)
  • Incorrect addresses provided by customers
  • Minor color variations from product images
  • Damages from improper care of garments

Our maximum liability is limited to the purchase price of your order.

8. PRIVACY

Your privacy matters. Our Privacy Policy details how we collect and protect your data.

9. CHANGES TO TERMS

We may update these Terms occasionally. Continued use of our site means you accept the updated terms.

10. CONTACT US

Questions? Our style squad is available 24/7 at [email protected].

Keep your streetwear fresh and your shopping experience hassle-free with FACTORIE!