Hey urban tribe! At FACTORIE, we want you to love every piece in your streetwear rotation. If something isn’t quite right, our hassle-free returns process has you covered.

OUR RETURN POLICY

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags still attached
  • In the original packaging

NOTE: For hygiene reasons, we cannot accept returns on Hats & Beanies unless defective. All other items in our collection are eligible for return.

HOW TO RETURN OR EXCHANGE

Follow these simple steps to initiate your return or exchange:

  1. Email our style squad at [email protected] with your return/exchange request using the template below
  2. Wait for our confirmation email with your RMA number and shipping instructions
  3. Package your items securely with the original packaging
  4. Ship your return to our Tucson warehouse (address will be provided)
  5. Once received, we’ll process your refund or ship your exchange within 3-5 business days

RETURN/EXCHANGE REQUEST TEMPLATE

Copy and paste this template into your email:

Subject: Return/Exchange Request – Order #[Your Order Number] Hey FACTORIE Crew, I’d like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: – Size: – Reason for Return/Exchange: For exchanges, my preferred replacement item is: – Item Name: – Size: Please let me know next steps. [Your Full Name] [Your Email Address] [Your Shipping Address]

REFUNDS

Once we receive and inspect your return:

  • Refund method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Additional 5-10 business days depending on your financial institution

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost to send your new item.

INTERNATIONAL RETURNS

For our global streetwear family (excluding some areas in Asia):

  • You’re responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

QUESTIONS?

Our style squad is available 24/7 to help with any returns or exchanges. Hit us up at [email protected].

Keep your streetwear fresh and your returns hassle-free with FACTORIE.