Hey urban tribe! Can’t find what you need below? Hit up our style squad at [email protected] – we’ve got your back.
ABOUT FACTORIE
What’s Factorie all about?
Factorie is your global streetwear hub, delivering fresh urban essentials from our Tucson HQ to your doorstep. We specialize in must-have basics and statement pieces like graphic tees, hoodies, jackets, and more – all designed for the urban lifestyle.
Who shops at Factorie?
Our tribe includes streetwear enthusiasts worldwide who value quality basics with an edge. Whether you’re building a capsule wardrobe or hunting for that perfect statement hoodie, we’ve got you covered.
PRODUCT QUESTIONS
What kind of products does Factorie offer?
Our curated selection includes:
- Signature Basics: Crews, long sleeve tops, knitwear
- Streetwear Staples: Graphic tees, hoodies, jackets, jeans
- Complete Looks: Bottoms, fleece, hats & beanies
- Men’s Collection: Dedicated men’s crews, hoodies, and trackies
How do I know what size to order?
Our streetwear fits true to size with an authentic urban silhouette. Check individual product pages for specific measurements. When in doubt, go with your usual size – our baggy styles are designed to be roomy but not oversized.
ORDERING & PAYMENT
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
SHIPPING & DELIVERY
Where does Factorie ship?
We ship worldwide (excluding some remote areas and parts of Asia). Our global network ensures your streetwear arrives ready to wear, no matter where you’re repping the urban lifestyle.
What are my shipping options?
Choose what works for your streetwear needs:
- Standard Shipping ($12.95): Handled by DHL/FedEx. Packed in 1-2 days, delivered in 10-15 business days after shipping.
- Free Shipping (Orders $50+): Via EMS. Packed in 1-2 days, delivered in 15-25 business days after shipping.
How can I track my order?
The moment your streetwear treasure ships, we’ll email you with tracking details. Watch your package’s journey from our Tucson warehouse to your doorstep – it’s like Christmas morning for streetwear lovers.
Will I need to pay customs fees?
While we don’t charge customs fees, some countries might. Check your local policies to avoid surprises. We declare all packages accurately as merchandise with their full value.
RETURNS & EXCHANGES
What’s your return policy?
Streetwear is personal – we get it. You’ve got 15 days from delivery to initiate returns. Just email our style squad at [email protected]. All returns must be in original condition with tags attached – no worn or washed items please.
How long do refunds take?
Once we receive your return, please allow 5-10 business days for processing. Refunds will be issued to your original payment method.
Can I exchange an item?
Currently we offer returns rather than direct exchanges. Simply return your original purchase (following our return policy) and place a new order for the item you want. This ensures you get your fresh streetwear as quickly as possible.
ACCOUNT & TECHNICAL
How do I reset my password?
Click “Forgot Password” on the login page and we’ll email you a secure link to create a new one. Make it something memorable – you’ll need it to access your streetwear stash.
Why can’t I access my account?
First, double-check your email and password. If you’re still locked out, email our style squad at [email protected] with your registered email address and we’ll help you get back in.
STILL GOT QUESTIONS? Our style squad lives and breathes streetwear. Drop us a line at [email protected] and we’ll hook you up with answers.